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Account and payments
Pending withdrawal, a deposit that did not land or documents to upload: it is all in your account area.
First time here?
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While you wait for our reply, your welcome package is ready to claim.
Before you write
Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.
When we answer
Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.
Limits and help
If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.
Account and verification
Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.
What to include
Include the e-mail on your account and a short description of the problem. For a missing payment, add the transaction reference.
Contact channels
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
Complaints
If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.
Thank you
Every message is read by a person, not a bot. Thank you for helping us improve Millioner.
Send us a message
Thank you!
Your message has reached our team. We usually reply within a few hours.